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Problem #34331
open[WPSII-80403] WebSAMS cannot be accessed from ITED network or Internet with message "This site cannot be reached".
Status:
New
Priority:
Medium
Assignee:
-
Affected Version(s):
Environment:
Source:
School (Phone)
Issue Area:
Network
School IDs:
325279
School Names:
啟思小學
Contact Name:
Mr Wong
Phone No.:
23360266
Fax No.:
Contact Email:
EDB Liaison Officers:
Components:
System
Resolved at 1st layer:
Yes
Start Date:
03/08/2022
Target Resolved Date:
Require 2nd layer :
No
Operational Issue:
Yes
Root Causes:
Network problem
Resolutions:
Clarified
Reply Date:
Impact Analysiss:
Impact to particular school only, workaround is available.
Impact Analysis Provided Date:
03/08/2022
Resolution Plans:
Resolution Plan Provided Date:
Remarks (WebSAMS)s:
Ref No.:
Comment:
Tue, 8 Mar 2022 10:41:49 +0800 (HKT)<br />Kenny Leung: <br/> Advised user to reboot HTTP Server once with entering Internal Token and logging in to root after rebooted.<br /><br />
Description
WebSAMS cannot be accessed from ITED network or Internet with message "This site cannot be reached".
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