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Problem #34370

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[WPSII-80364] The warning message "Your connection is not private ..." and "Not Secure" popped up when users access to WebSAMS.

Added by I. YEUNG over 2 years ago.

Status:
New
Priority:
Medium
Assignee:
-
Affected Version(s):
Environment:
SUID: 0238
Source:
School (Phone)
Issue Area:

Http Server

School IDs:

115576

School Names:

柏立基教育學院校友會何壽基學校

Contact Name:
Mr Chan
Phone No.:
62292416
Fax No.:
Contact Email:

[email protected]

EDB Liaison Officers:

Ms Jasmine Yip 葉詠茵女士 ([email protected])

Components:

System

Resolved at 1st layer:
Yes
Start Date:
03/02/2022
Target Resolved Date:
Require 2nd layer :
No
Operational Issue:
Yes
Root Causes:

Server problem

Resolutions:

Clarified

Reply Date:
Impact Analysiss:

Impact to particular school only, operation timeline is impacted.

Impact Analysis Provided Date:
03/02/2022
Resolution Plans:
Resolution Plan Provided Date:
Remarks (WebSAMS)s:
Ref No.:
Comment:

Wed, 2 Mar 2022 16:52:56 +0800 (HKT)<br />Kenny Leung: <br/> For client cert, advised user to download the client cert files at &quot;<a href="https://cdr.websams.edb.gov.hk">https://cdr.websams.edb.gov.hk</a> &gt; 系統保安及系統事宜 &gt; 系統操作 &gt; Guideline of Applying WebSAMS Root CA Certificate &amp; Cert File&quot; and import it to Chrome browser for each workstation.<br /><br />Wed, 2 Mar 2022 16:57:02 +0800 (HKT)<br />Kenny Leung: <br/> For server cert, advised user to follow the steps below to update the Server Cert in HTTP Server: <br/> 1. Request the new WebSAMS school eCertifcate files (&quot;0238SvrCert.pem&quot; and &quot;0238SvrKey.key&quot;) from School Liaison Officer (Ms. Yip at 34640559); <br/> 2. Run &quot;httpconfig&quot; command in HTTP Server. After that, follow the instructions to plug in an USB and select &quot;grepconfig&quot; to backup to configuration of HTTP Server to the USB; <br/> 3. Follow the instructions to quit httpconfig. Then, plug out the USB from HTTP Server; <br/> 4. Replace the &quot;0238SvrCert.pem&quot; and &quot;0238SvrKey.key&quot; files with the new cert files received from School Liaison Officer at the &quot;SchoolCert&quot; folder inside the USB at another workstation; <br/> 5. Run &quot;httpconfig&quot; command in HTTP Server. After that, follow the instructions to plug in the USB and select &quot;reinstall&quot; to install those configuration back to HTTP Server; <br/> 6. Follow the instructions to quit httpconfig. Then, plug out the USB from HTTP Server and run the command &quot;init 6&quot; to reboot HTTP Server. <br/> <br /><br />

Description

The warning message "Your connection is not private ..." and "Not Secure" popped up when users access to WebSAMS.

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