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[WPSII-80353] User had discussed with Hong Kong East District School Development Section that the Language Group of school WebSAMS need to change from 2 (Chinese) back to 1 (Anglo-Chinese) at School Management > Sc........

Added by I. YEUNG over 2 years ago.

Status:
New
Priority:
Medium
Assignee:
-
Affected Version(s):
Environment:
Source:
School (Phone)
Issue Area:

Operational problem

School IDs:

212431

School Names:

文理書院(香港)

Contact Name:
Mr Leung, Mr Chung (Sch Dev Offr (HKE)12)
Phone No.:
25560125, 28634605
Fax No.:
Contact Email:

[email protected]

EDB Liaison Officers:

Ms Esther Chan 陳紫俐女士 ([email protected])

Components:

SCH

Resolved at 1st layer:
Yes
Start Date:
03/01/2022
Target Resolved Date:

21-Mar-22

Require 2nd layer :
Yes
Operational Issue:
Yes
Root Causes:

Data problem

Resolutions:

Data Patch for Application Error (Known Root Cause)

Reply Date:
Impact Analysiss:

Impact to particular school only, operation timeline is impacted.

Impact Analysis Provided Date:
03/01/2022
Resolution Plans:

Data Patch

Resolution Plan Provided Date:
03/14/2022
Remarks (WebSAMS)s:
Ref No.:
WPSII-72952
Comment:

Tue, 1 Mar 2022 17:24:21 +0800 (HKT)<br />Kenny Leung: <br/> Referred to SLO to confirm and approve for this case first.<br /><br />Mon, 14 Mar 2022 10:41:06 +0800 (HKT)<br />Kenny Leung: <br/> Replied by SLO that as confirmed by REO, we can proceed with issuing the patch to the school and the necessary follow-up actions. <br/> We assigned to Wilson follow up.<br /><br />Mon, 14 Mar 2022 15:18:15 +0800 (HKT)<br />Kenny Leung: <br/> Fail to contact user. Leaved message.<br /><br />Tue, 15 Mar 2022 15:40:47 +0800 (HKT)<br />Kenny Leung: <br/> Fail to contact user. Leaved message.<br /><br />Tue, 15 Mar 2022 17:31:43 +0800 (HKT)<br />Kenny Leung: <br/> Confirmed with user for more details.<br /><br />Wed, 16 Mar 2022 15:46:48 +0800 (HKT)<br />Kenny Leung: <br/> Sent the data patch with steps again for user to run it in WebSAMS Server. Then, the Language Group of School WebSAMS will be updated from &quot;2&quot; back to &quot;1&quot;.<br /><br />

Description

User had discussed with Hong Kong East District School Development Section that the Language Group of school WebSAMS need to change from 2 (Chinese) back to 1 (Anglo-Chinese) at School Management > School Details > Basic Information.

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