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Enquiry #34392

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[WPSII-80342] Request to reset sysadmin and asysadmin password

Added by I. YEUNG over 2 years ago.

Status:
New
Priority:
Medium
Assignee:
-
Affected Version(s):
Environment:
Cloud WebSAMS SUID: 0303
Source:
School (Phone)
Issue Area:

Usage

School IDs:

134333

School Names:

中聖書院

Contact Name:
莊明發先生 (TSS) / Mr. 黎國豪
Phone No.:
95031183, 23864734 / 98380153
Fax No.:
Contact Email:

[email protected]; [email protected]

EDB Liaison Officers:

Mr So Wai Hung 蘇偉雄先生 ([email protected])

Components:

SEC

Resolved at 1st layer:
Yes
Start Date:
03/01/2022
Target Resolved Date:

11-Mar-22

Require 2nd layer :
Yes
Operational Issue:
Yes
Root Causes:

User does not realize

Resolutions:

Data Patch for DB script

Reply Date:
Impact Analysiss:
Impact Analysis Provided Date:
Resolution Plans:

Data Patch

Resolution Plan Provided Date:
03/04/2022
Remarks (WebSAMS)s:
Ref No.:
Comment:

Tue, 1 Mar 2022 11:39:04 +0800 (HKT)<br />Andrew: <br/> Informed user to seek approval from SLO<br /><br />Wed, 2 Mar 2022 08:53:19 +0800 (HKT)<br />Kenny Leung: <br/> SLO approved and we assigned to Wilson to follow up.<br /><br />Wed, 2 Mar 2022 17:06:24 +0800 (HKT)<br />Louie: <br/> We have sent a procedure to the user how to execute the data patch at &quot;Security &gt; Cloud Service Management &gt; WebSAMS Management&quot; via VPN connection of WebSAMS Cloud. After that the both passwords will be reset.<br /><br />Fri, 4 Mar 2022 15:21:23 +0800 (HKT)<br />Louie: <br/> The user claimed that he has not other school-defined WebSAMS login account. How to run the script now?<br /><br />Fri, 4 Mar 2022 15:32:09 +0800 (HKT)<br />Louie: <br/> We suggested that he can use the school head account to create a new account for the user group of CS_ADMIN. Or attach it to the school head account then execute the patch.<br /><br />Fri, 4 Mar 2022 15:53:31 +0800 (HKT)<br />Louie: <br/> The user has found a departed staff account with the user group of CS_ADMIN. We replied to him that he can run it by this account or create a new account with this user group.<br /><br />Fri, 4 Mar 2022 16:09:17 +0800 (HKT)<br />Andrew: <br/> User reported Error E-0001 prompted when click the &quot;Execute data patch&quot; button, informed support to follow up<br /><br />Fri, 4 Mar 2022 16:44:29 +0800 (HKT)<br />Please get the log<br /><br />Fri, 4 Mar 2022 16:51:31 +0800 (HKT)<br />Andrew: <br/> Request server log from user for checking<br /><br />Fri, 4 Mar 2022 17:17:06 +0800 (HKT)<br />Andrew: <br/> Server log received.<br /><br />Tue, 15 Mar 2022 09:39:51 +0800 (HKT)<br />Andrew: <br/> User can login sysadmin now, and request only reset the asysadmin<br /><br />Thu, 21 Apr 2022 14:50:45 +0800 (HKT)<br />Andrew: <br/> Informed user to execute data patch in websams cloud. After that pw of asysadmin will be reset<br /><br />

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Description

Request to reset sysadmin and asysadmin password

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