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# Tracker School Name Contact Name Component Priority Subject Assignee Start Date Updated Source Phone No.
  New 32635 Collapse all/Expand all
11885 Problem 何老師女士 High [WPSII-62098] E-48154 其他授課制的校內成績資料檔已被確定，請先到聯遞系統處理 in SPA > SOA > Cycle Flow > Select Cycle > (7. Gen Data File) 11/15/2019 06/17/2022 02:08 PM School (Phone) 62496123 Actions
11225 Problem Mr. Bill Leung High [WPSII-56079] How to prevent all the virus invade the WebSAMS's database while user decides to reinstall the WebSAMS server with vendor today? 12/17/2018 06/17/2022 01:58 PM School (Phone) 93748815 Actions
34398 Enquiry Medium Test 09/23/2022 02:21 PM School (Phone) Actions
34397 Problem Mr. Kwok Medium [WPSII-80337] Appeared an error message "Interface file preparation cannot proceed. Subject code 265 is applicable to S6 only. In the 2022/23 school year and would be expired in the 2023/24 school year" after user ........ 03/01/2022 06/21/2022 12:51 PM School (Phone) 24742678 Actions
34394 Problem Mr. Lee Chi Keung, Andy (EDB) Medium [WPSII-80340] Unable to show the full student English name in the report Report on Height & Weight (R-STU207-E). 03/01/2022 06/21/2022 12:51 PM EDB 34640569 Actions
34392 Enquiry 莊明發先生 (TSS) / Mr. 黎國豪 Medium [WPSII-80342] Request to reset sysadmin and asysadmin password 03/01/2022 06/21/2022 12:51 PM School (Phone) 95031183, 23864734 / 98380153 Actions
34391 Problem Mr Chan Medium [WPSII-80343] Why the grade of T1 of a subject of a student will be shown as the last Grade although user had set that subject of T1A1 as with 0 weighting and T2A2 as exempted for that subject for that student? 03/01/2022 06/21/2022 12:51 PM School (Phone) 62065030 Actions
34390 Refinement Ms. Van Koo Medium [WPSII-80344] Request to change the following warning messages at Student > Admission > By Batch:- ... 03/01/2022 06/21/2022 12:51 PM EDB 34640547 Actions
34389 Problem Ms. Van Koo Medium [WPSII-80345] The calculation result of BMI (kg/m2) is not correct in the report Report on Height & Weight (R-STU207-C/E) of Excel format (Print Excel in one-line per record). 03/01/2022 06/21/2022 12:51 PM EDB 34640547 Actions
34388 Problem Ms Poon Medium [WPSII-80346] Appeared an error message "Interface file preparation cannot proceed. Subject code 265 is applicable to S6 only. In the 2022/23 school year and would be expired in the 2023/24 school year" after user ........ 03/01/2022 06/21/2022 12:51 PM School (Phone) 25526875 Actions
34381 Problem Mr Leung, Mr Chung (Sch Dev Offr (HKE)12) Medium [WPSII-80353] User had discussed with Hong Kong East District School Development Section that the Language Group of school WebSAMS need to change from 2 (Chinese) back to 1 (Anglo-Chinese) at School Management > Sc........ 03/01/2022 06/21/2022 12:51 PM School (Phone) 25560125, 28634605 Actions
34376 Enquiry Mr. Barry Chung Medium [WPSII-80358] Request to reset sysadmin and asysadmin password 03/02/2022 06/21/2022 12:51 PM School (EDB Referral) 5396-2157 / 25728221 Actions
34370 Problem Mr Chan Medium [WPSII-80364] The warning message "Your connection is not private ..." and "Not Secure" popped up when users access to WebSAMS. 03/02/2022 06/21/2022 12:51 PM School (Phone) 62292416 Actions
34367 Problem Mr. Kwok Siu Ming (Teacher) Medium [WPSII-80367] Unable to depart a student at "Student > Profile > Schooling > {Departed} > [OK]" if the Departure Term is zero. 03/03/2022 06/21/2022 12:51 PM School (Email) 97855022 Actions
34366 Problem Ms. Leung Medium [WPSII-80368] Why the hyperlink of "Y" in the field of "Form A Completed" at "Attendance > Suspected Dropout > Maintain Suspected Dropout > [View]" was changed to "N" after user would like to prepare the Form A in ........ 03/03/2022 06/21/2022 12:51 PM School (Phone) 24201915 Actions
34364 Problem Ms. Luk Medium [WPSII-80370] The class no. of a departed student is 25 in the class 3D. Why all subject scores after class no. 25 were incorrect in the school-defined report card M? 03/03/2022 06/21/2022 12:50 PM School (Phone) 23480103 Actions
34361 Enquiry Mr. Wong Medium [WPSII-80373] Unable to access module Institute Application in Websams 03/04/2022 06/21/2022 12:50 PM School (Phone) 26643032 Actions
34353 Problem Mr. Kwok Medium [WPSII-80381] WebSAMS has no response after user entered the User ID and Password then clicked the Login button in WebSAMS login page via VPN connection of WebSAMS Cloud. 03/04/2022 06/21/2022 12:50 PM School (Phone) 23361706 Actions
34352 Problem Ms. Chiu (Vice Principal) Medium [WPSII-80382] The part of Summer Holiday and Easter Holiday will be changed from 7-Mar-2022 until 28-Apr-2022 due to pandemic outbreak. However, the user failed to save it about not enough school days at School Man........ 03/04/2022 06/21/2022 12:50 PM School (Phone) 28908131 Actions
34349 Enquiry 莊明發先生 (TSS) Medium [WPSII-80385] Appeared an error message E-12120 : "STUDENT" or "PARENT" user group cannot be attached to "Staff " or "Others" user account." after user clicked the Save button at Security > Access Control > User Ac........ 03/04/2022 06/21/2022 12:50 PM School (Phone) 95031183, 23864734 Actions
34347 Problem Ms. Joanie Yuen Medium [WPSII-80387] The FMP reports FBG004A(expenses variance report) and FBK009(Trial Balance) for February, in which, the expenses from the two reports do not agree with one another. 03/05/2022 06/21/2022 12:50 PM School (Email) 26891131 Actions
34345 Problem Mr Ko Medium [WPSII-80389] User cannot access to many functions with blank content page in WebSAMS. 03/07/2022 06/21/2022 12:50 PM School (Phone) 92828647 Actions
34339 Problem Ms Sze, Mr Choi Medium [WPSII-80395] User cannot import a SOA message with error "E-48209 : No matched attachment file. This message may not be suitable for import." at "[S-SPA39-02] SPA> SOA > Data Communication > Process Incoming Data"........ 03/07/2022 06/21/2022 12:50 PM School (EDB Referral) 25781745 Actions
34337 Problem Ms Tsang Medium [WPSII-80397] Appeared an error message "E-510125: Application of (Student Name) could not be withdrawn according to student application/enrolment status." after user selected a student and clicked the "Withdrawn" ........ 03/07/2022 06/21/2022 12:50 PM School (Phone) 97020372 Actions
34331 Problem Mr Wong Medium [WPSII-80403] WebSAMS cannot be accessed from ITED network or Internet with message "This site cannot be reached". 03/08/2022 06/21/2022 12:50 PM School (Phone) 23360266 Actions
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